ReDorm

Refund Policy

Effective [EFFECTIVE DATE] · Last updated September 17, 2026

Draft for attorney review. Part A applies while payments happen between students directly. Part B is a template for when you turn on in-app checkout; keep it hidden until then. Delete this box when you go live.

A. Sales paid directly between students

Right now, ReDorm doesn't handle money. When you buy something on ReDorm, you pay the seller directly, usually in cash or through a payment app of your choice, when you meet up.

That means:

  • ReDorm can't issue refunds, because we never receive your payment.
  • Whether a seller offers a refund or exchange is up to the seller. Ask before you pay.
  • Inspect the item before you hand over money. Once you've paid and left, the sale is complete unless you and the seller agree otherwise.
  • If a seller misrepresented an item or a buyer didn't pay, report it in the app. We can remove listings and suspend accounts, but we can't recover money for you.

Sending money before you've seen the item is a common way people get scammed. ReDorm recommends never paying in advance, including "deposits" to hold an item.

B. Sales paid through ReDorm checkout

[PUBLISH THIS SECTION ONLY WHEN IN-APP PAYMENTS ARE LIVE.]

When you pay through ReDorm, your payment is held until the item is handed over.

How it works

  1. You pay in the app. The seller is notified but doesn't receive the money yet.
  2. You meet up and inspect the item.
  3. You tap Confirm pickup, or the funds release automatically [72] hours after the seller marks the item as handed over, unless you've opened a dispute.

When you can get a refund

  • The seller never shows up or cancels: full refund, automatically, if you report it within the pickup window.
  • The item is significantly different from the listing (wrong item, undisclosed damage, doesn't work): open a dispute before confirming pickup and don't take the item. We'll review the listing, photos, and messages and refund you if the claim is supported.
  • You change your mind after inspecting the item: no refund. Don't confirm pickup if you don't want it.

What isn't refundable

  • ReDorm's platform fee on completed sales
  • Promoted-listing purchases, once the promotion has started

Timing

Refunds go back to your original payment method and typically appear within 5–10 business days depending on your bank. Disputes must be opened before you confirm pickup or within [72] hours of the handover, whichever is first. We aim to resolve disputes within 7 days.

Contact

Questions or a problem with a transaction: support@[YOURDOMAIN]